Past Incidents

2018-07-06 14:00 – 2018-07-09 16:00

Continued issues, see – July 8 – Network Status Alert

Intermittent server issues causing slow app response and some controller data to be lost. NOTE: as part of the resolution to this issue, we have migrated servers and expect network reliability to be much improved moving forward.

2018-05-05 20:43 to 05-06 08:16 (PST)

Zone toggles were not being logged and saved.

2018-04-24 14:30 to 04-25 22:10 (PST)

Manual zone toggles were not being logged and saved properly. Zone toggles made via schedules were unaffected.

2018-03-29 16:45 to 23:45 (PST)

Device server issues causing devices to appear offline. Schedules did not run, and sensor and zone data were not saved during this time.

2017-08-22 to 08-26 11:00 (PST)

Schedules using start times relative to sunrise/sunset were triggering at the wrong times. All affected schedules have been corrected and will start at the correct time, at the next scheduled run time.

2017-08-09 16:30 to 16:55 (PST)

Small issue with our device server affecting retrieving status and toggling zones. Schedule initialization may have also been impacted.

2017-07-15 22:30 to 7-16 09:00 (PST) 

Server issue causing app loading issues and database operation. No controller or sensor data was saved to the database during this time. Schedules which attempted to run during this time could not access the server and therefore ran in offline mode. Since the database was down, it is likely that there is no record or history of any zones during this time if a schedule did run in offline mode.