Controller not connecting to the network


To make sure the Controller is in a properly initialized state, power cycle between each connection attempt (disconnect the power, leave off for a few seconds, then reconnect the power).

App Wizard Connection Steps

The network connection process is broken into 4 steps, identifying which step is failing will help identify the issue.

Step 1 – Blinking Blue

The start of the network connect wizard.  The controller should be blinking dark blue in this step.

Step 2 – Connect to Spruce-XXXX

In Step 2, the Wifi connection is switched over to the Spruce-XXXX access point

  • Is Spruce-XXXX visible in the wifi access point list? If not, try:
    1. Ensure the controller is blinking blue
    2. Switch WiFi off, power controller off and on, turn Wifi on and check again
  • Are you able to connect to Spruce-XXXX and proceed by pressing next?
    1. Try pressing the next button again, sometimes there is a short delay after connecting
    2. Try turning airplane mode on, and then turning Wifi on and connecting to Spruce-XXXX

Switching your phone to airplane mode before switching on Wifi will often resolve connection and verify issues

Step 3 – Select the WiFi Access Point

A list of Wifi access points including your router SSID will show up after scanning for networks, then the corresponding password can be entered and sent to the Spruce controller to initiate the connection process

  • Is a list of access points displayed?
    1. Try pressing the “Scan” button again
    2. Ensure you are connected in Step 2
  • Is the access point you want to connect to visible?
    1. The Access Point must be 2.4GHz
    2. Is the Access Point in range, typically less than 50 feet away

The controller only connects to 2.4GHz, not 5GHz. Some newer routers have both – only the 2.4GHz will show up in the network list.  The password used for the 5GHz might not be the same as the 2.4GHz that is required for the controller

  • Was the password submitted?
    1. When the password is not sent, the communication has often been lost, restart the process and try the airplane mode method
  • Did the controller flash green and then switch to fading blue?
    1. The green flashing is very short, as long as the controller is fading blue, it is ok.
    2. If it is not fading blue and went back to flashing dark blue, the connection failed and is most likely due to an incorrect password

Step 4 – Verify the Connection

The final step to verify the controller is connected to Wifi and the Spruce cloud

  • Were you able to verify the controller?  This is a critical step that ensures communication with the app.
    1. Make sure you are connected to the internet, turn off airplane mode if it is on, and switch the Wifi connection away from Spruce-XXXX
    2. Ensure the controller is showing a fading blue color from Step 3
    3. Restart the process ensuring the correct access point SSID and password are used
  • Were you able to verify you were connected to the internet?
    1. This step is verifying your phone or PC is connected to the internet.  It is NOT verifying the controller is connected to the internet.
    2. Make sure you are connected to the internet, turn off airplane mode if it is on, and switch the Wifi connection away from Spruce-XXXX

Was this article helpful?

Related Articles